Computer Studies and Information Processing, Computer Support Specialist - Associate in Science

  • Stem

CMSD

Knight Campus, Warwick only

Computers and networks continue to expand in all aspects of our personal activities which also includes business, manufacturing, education, and health care. This program provides balanced coverage of technology fundamentals, computer hardware, computer software, and networking technology. Emphasis is placed on operating principles of hardware and software, networking models, operating systems, and industry standards along with hands-on laboratory activities for developing practical problem-solving skills. Students develop the ability to configure and troubleshoot basic PCs, local area networks (LANs), and basic information technology. Integrated into the program are courses that prepare students to sit for both the CompTIA and Microsoft certifications.

Note: Students in this program must earn a grade of at least C in all computer course requirements and must maintain a 2.0 GPA. Many courses require prerequisites, corequisites and/or testing. See course descriptions for details.

Program Learning Outcomes

Upon completion of this program, a student will be able to:

  1. Show preparation for national exams/certifications.
  2. Research information and technologies on computer concepts, computer repair, different operating systems, help support, networking, virtual machines, computer forensics, and computer ethics.
  3. Comply with today's business and industry standards for computer concepts, computer repair, different operating systems, help support, networking, virtual machines, computer forensics, and computer ethics.
  4. Demonstrate an understanding of computer hardware and software.
  5. Apply customer service and end-user support principles when dealing with customers and individuals lacking a technical background.
  6. Communicate effectively with clients, verbally and in writing.
  7. Demonstrate critical thinking in problem solving.
  8. Work effectively in teams.
  9. Compare and contrast techniques used for security management.
  10. Present conclusions effectively orally and in writing.

Requirements

General Education Requirements
ENGL 1010Composition I (or ENGL 1010A) HUMN; Written Communication; Information Literacy3
COMM 1010Communication Fundamentals^ HUMN; Non-Written Communication; Social and Professional Responsibilities3
General Education Elective3
General Education Elective3
General Education Elective3
Mathematics Elective 13
Social Science Elective 3
Subtotal21
Major Requirements
CNVT 1000Computer Repair A+ Hardware3
CNVT 1010Computer Repair A+ Software3
CNVT 2310Desktop Technician 23
COMI 1170Scripting for System Administration3
COMI 1800Computer Networking Software Linux3
COMI 1840Microsoft Windows Server3
COMI 2020Network Security Software Fundamentals3
COMI 2031Computer Support: Concepts 23
COMI 2033Computer Support: Network and Virtual Machine 33
COMI 2035Introduction to Computer Forensics3
COMI 2036Introduction to Computer Ethics3
COMI 2037Foundations of Cybersecurity3
COMP 1230Systems Analysis and Design^ 44
Subtotal40
Total Hours61
1

See table of Math Electives below.

2

This course is offered in the Fall semester only.

3

This course is offered in the Spring semester only.

4

Computer Studies Department recommends Systems Analysis and Design^ (COMP 1230) in your final semester.

^

Work-based learning course

Math Electives 

MATH 1139Mathematics for Liberal Arts Students (or MATH 1139C)3
MATH 1240Statistical Analysis I4
MATH 2111Pre-Calculus Mathematics4
MATH 2138Quantitative Business Analysis II3
MATH 2141Calculus I4
MATH 2142Calculus II4
MATH 2243Calculus III4

Recommended Course Sequence

Plan of Study Grid
Year 1
Semester 1Hours
CNVT 1000 Computer Repair A+ Hardware 3
CNVT 1010 Computer Repair A+ Software 3
COMI 2031 Computer Support: Concepts 2 3
ENGL 1010 Composition I (or ENGL 1010A) 3
Social Science Elective 3
 Hours15
Semester 2
COMI 1800 Computer Networking Software Linux 3
COMI 1840 Microsoft Windows Server 3
COMI 2033 Computer Support: Network and Virtual Machine 3 3
COMM 1010 Communication Fundamentals^ 3
Mathematics Elective 1 3
 Hours15
Year 2
Semester 1
CNVT 2310 Desktop Technician 2 3
COMI 1170 Scripting for System Administration 3
COMI 2020 Network Security Software Fundamentals 2 3
COMI 2036 Introduction to Computer Ethics 3
Choose ONE of the following: 3
 
 
 
 
 Hours15
Semester 2
COMI 2035 Introduction to Computer Forensics 3
COMI 2037 Foundations of Cybersecurity 3
COMP 1230 Systems Analysis and Design^ 4
Choose ONE of the following: 3
 
 
 
 
 Hours13
 Total Hours58
1

For list of MATH courses that fulfill the Math elective requirement for this program, please see table of Math Electives on the Computer Support Specialist page.

2

This course is offered in the Fall semester only.

3

This course is offered in the Spring semester only.

^

Work-based learning course

Transfer

Please meet with an Academic Advisor/Student Success Coach if you are interested in earning a bachelor's degree. Your Academic Advisor will help you select the courses that best prepare you for transfer to a four-year college or university.

Check out the Joint Admissions Agreement if you are interested in transferring to Rhode Island College or the University of Rhode Island. The JAA program offers seamless transfer to RIC or URI with additional benefits. Transfer information, events, and articulations are available on the Transfer Center website